Help & Support

A real person, on the other end of every hand.

Stuck on something? Curious about a setting? Worried about a photo? Write to us — we usually reply within one working day.

Replies within 1 business dayEnglish & हिन्दीMon–Fri · 10:00–18:00 IST
Day-to-day support

hello@oyku.app

App not working? Question about your child's feed? Anything at all — drop us a line.

✦Email support
Privacy & safety

privacy@oyku.app

Concerns about a photo, a permission, account deletion, or your child's data — this is the right inbox.

✦Email privacy team
Schools & pilots

Bring Oyku to your school

Principals, founders, and admins — talk to us about pilots, onboarding, and consent workflows.

✦School pilot →
Common questions

Most asked, gently answered.

For parents
I just signed up but my feed is empty.
That's normal in the first few days. Your child's teacher posts to Oyku as the school approves photos for sharing — the first memory usually arrives within the first week. You can pull down on the feed to refresh, and you'll get a gentle notification the moment something new appears.
How does Oyku know which photos belong to my child?
Schools tag classroom posts to a class or activity. When you upload an optional reference photo of your child to their profile, Oyku can also auto-match group photos to their personal feed. The reference photo is used only for matching inside Oyku and is never shared with other parents.
Why doesn't a particular photo show up for me?
A photo will only appear in your feed if (a) the school has approved it for sharing, (b) it's tagged to your child's class or to your child specifically, and (c) you haven't opted out of that kind of content. If a photo seems missing, write to your child's teacher first — they have the clearest view of what was posted.
Can I save Oyku photos to my phone's gallery?
By default Oyku doesn't save its photos to your gallery. The memories live inside the app, and once a year are bundled into a printed photo book delivered to your door. If your school has enabled in-app downloads for an event, you'll see a save option on the post.
How do I switch between two children?
Tap your profile in the bottom-right of the app. You'll see all the children linked to your account — pick the one you want to see the feed for. Switching is instant and doesn't affect either child's notifications.
How do notifications work?
Oyku only sends notifications about your child's classroom activity (a new post, a teacher tag, a milestone). You can turn them off in iOS / Android Settings → Notifications → Oyku at any time without losing your account.
For teachers
I'm a teacher — how do I post a moment?
Open the camera tab at the bottom of the app. Capture or pick a photo, choose the class and an optional event tag (e.g. Sports Day), and post. The photo follows your school's approval workflow before it reaches parents.
I uploaded a photo to the wrong class — how do I fix it?
Open the post from your feed and tap the small menu in the top-right of the post. You'll see options to edit caption, change class, or remove. If a photo has already gone out to parents, schools can also retract it from the admin dashboard.
Delete your account

How to delete your Oyku account and data.

You have two ways to delete your account. The in-app option is instant; the email path is there for anyone who's already removed the app or can't sign in.

In the app · instant
Recommended

Open Oyku on your phone and follow these four steps:

  1. Tap the You tab (bottom-right).
  2. Scroll to the Account section and tap Delete account.
  3. Read the warning, then tap Continue.
  4. Re-enter your 6-digit PIN and tap Delete forever.

Your account and personal data (your name, phone, reference photos, tags, reactions) are wiped from our servers immediately. You're signed out and can't log back in — your school will have to invite you again if you ever want to return.

Email request · for anyone who can't use the app

If you've already uninstalled Oyku or can't sign in, email privacy@oyku.app from the phone number/email associated with your account, with the subject Delete my Oyku account. We'll verify your identity and process the deletion within 30 days.

If you want only specific photos or a child's face data removed (rather than the whole account), tell us in the email — we'll narrow the deletion to what you ask for.

A note for schools: School-level data and content shared by school admins follow the terms of the school's agreement with Oyku. If a parent deletes their account, the parent profile is removed but the classroom-level content remains in the school's archive until the school requests deletion.
Still need help?

We're a small team — and we read every email.

If something feels off about a photo, a permission, or a tag — tell us. We'll fix it, fast.

✦hello@oyku.appprivacy@oyku.appTrust Center →